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FREQUENTLY ASKED QUESTIONS

Retailers

In order to resell OurHub affiliated brand products, local retailers ought to have their company registered and should be able to submit their registration documents and VAT number for verification. Feel free to reach out to us if you are interested in reselling our products.

If you do not have a registered company, you can promote OurHub partner products through our Affiliate program.

Quality assurance is a top priority at OurHub Europe. We collaborate with third parties to ensure that every product we sell adheres to the highest quality standards. In addition, OurHub’s Influencers review our products and share their experience with their followers publicly.

In the unlikely event that a product does not live up to expectation, OurHub is ready to receive the product back. Our office is located in Utrecht, the Netherlands, and we are ready to answer all your questions in person.


Brands

As the owner of a new brand that is unknown in Europe, you may encounter challenges finding suitable storage partners and retailers to sell your products. In turn, this can result in high stock risks and uncertain profit margins.

Ourhub Europe provides brands with various solutions that smoothen your entry to the European market. First, we provide drop-ship function for your European retailers so that they do not have to worry about stock risks. Second, we link your products to our social influencers to market directly towards your target audience.

Feel free to reach out to us if you would like to receive a proposal on how we can help you.

If you use the warehouses recommended by OurHub, we'll receive your stock information from them automatically. If you're using your own warehouse, we suggest you to update the stock if there is any changes.

There exist various B2B platforms that list brand products for European retailers to access and make orders. OurHub offers that, and a lot more. Among others, we make sure everything is in order for your brand to enter the European market, enable payment and drop-ship functions for your products, and give your marketing a boost through our team of social influencers.


Influencers

We’re very excited to get in touch with prospective OurHub Influencers. To assess whether you are most suitable as an Influencer or an Affiliate, we invite you to contact us.

In your message, please introduce the focus of your digital presence (ex. photography), include links to your digital channels (ex. Instagram, Facebook, website), and share with us your followers’ demographics (location, gender, age).

Social influencers come in all shapes and sizes. Therefore, OurHub does not maintain hard requirements for its Influencers. However, there are a number of elements that we take into consideration when evaluating OurHub Influencer applications. You can consider the profiles of existing OurHub Influencers for your reference.

First, you must be a key opinion leader in your topic community. This can be on any digital channel, including Instagram, Facebook, Twitter, Pinterest or your own website. Most key opinion leaders have at least 10,000 followers and their posts generate plenty of interaction. It goes without saying that your audience is organic and NOT BOUGHT.

Second, since OurHub currently only ships to EU countries, we prefer to collaborate with social influencers whose audience resides in Europe.

Third, many OurHub products relate to a certain lifestyles, such as surfing, traveling and smart education. Therefore, we ask you to consider first which OurHub products in particular are relevant to your followers.

If you feel that you this profile applies to you, please contact us! More information can be found here.

Not to worry! Everyone is welcome to join our Affiliate program. Though OurHub Affiliates cannot cash out credit earned, they can after they fulfil the requirements to become an OurHub Influencer. This means that you can either spend your credit on OurHub partner products or wait until you have grown your online presence and cash out.

That depends. You can obtain our partner products through purchase on the relevant OurHub brand page. If your niche and audience are suitable, you can apply for a test product by contacting OurHub.

OurHub Influencers can only add partner products to their store after they have submitted them to personal review. This requirement protects trust from your followers in you and the trust of our customers in OurHub.

Quality assurance is a top priority at OurHub Europe. We collaborate with third parties to ensure that every product we sell adheres to the highest quality standards. In the unlikely event that a product does not live up to expectation, OurHub is ready to receive the product back. Our office is located in Utrecht, the Netherlands, and are ready to answer all your questions in person.

In any event, we ask our Influencers to review the product themselves before they promote them to their audience.

Right after we have set up your OurHub page, you are ready to gain the benefits of an OurHub Influencer. You can generate income in 3 ways:

First, your OurHub page features a button through which visitors can register with OurHub and claim €10 shopping credit. For any person that registers through your page and within two weeks makes a purchase, we reward you with €10.

Second, we reward you for generating traffic to our website with cross-selling commission. This means that we grant you with 5% of any purchases made by visitors who entered the OurHub website through your page first.

Third, we generally give our influencers 10% commission of all purchases made in their product store. The only exception is when a visitor entered the OurHub website through another page first. In that case, the influencer would share the 10% commission with the owner of the page the customer visited first (both 5%). To maintain trust in our company, partner products and our influencers, we ask our influencers to have evaluated the product on their social media channels prior to listing it on their OurHub store. Influencers can either purchase these products themselves or apply for a sample through OurHub.

Finally, OurHub Influencers gain additional benefits, such as access to social media training, the opportunity to set up their own product line, and your OurHub page is a great way to show off your profile to the world.

Countless companies simply assist brands in locating social influencers in exchange for a margin of the profit. While recruiting talent is one branch of OurHub’s operations, we employ our social influencers to support businesses whose logistical system in Europe is managed by OurHub. In other words, without OurHub, our partner businesses would be unable to do business in Europe.

Consequently, OurHub brings to the market new products for social influencers to promote, adding value for everyone involved.


Customers

Ourhub Europe collaborates with a certified payment company to provide secure transactions. In addition, payments are released to the seller only after the transaction is completed with confirmation by the logistic provider or by the end-user.

There sure is! OurHub offers a two-year warranty on all products purchased through its website. For more information, see our Warranty & Returns page.